It is important when making use of a new site to familiarize yourself with the returns and refund policy.

Day 0-7 from date of purchase

If the products are defective, not durable or not reasonably suited for the intended purpose, the customer can return them within first 7 days of purchase. Durability does not apply to fair wear and tear. 

Please note that we have a 7-day refund policy. You may return the products for a full refund, subject to the products being returned in their original condition with all original accessories and packaging.

Within the 7 days, you may return the product, if you did not have an opportunity to inspect the products before delivery as well as within the 7-day period, if the products were intended for a specific purpose and the customer was informed that the products can meet that purpose and the products do not fulfil that purpose then the item/s will be eligible for a return. 

What if the products are returned without all of the original accessories? 

We may refuse to accept the return or may elect to only replace the item that you did return. 

Defective Products – Day 7+ from date of purchase

The customer may return faulty products within a period of 1 year of purchase if the defect is due to the process of manufacturing of the products. This will not apply if the damage is as a result of general wear and tear of the products; damage is caused by 

lightning or power surges; damage is caused by neglect, misuse or abuse to the products; damage arising from alterations to the products; the products have been used for a purpose other than the purpose for which they were manufactured; the products have been used contrary to their instruction manuals; damage is due to accidental damage

Several types of goods are exempt from being returned. In the case of Medtalkz, we do not accept returns of Downloadable Software Products.

To complete your return, we require a receipt or proof of purchase. Please do not by any means send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted an example: item not in its original condition is damaged or missing parts for reasons not due to our error

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, within a few days, contact us to find out exactly what your waiting time will be.

• If you haven’t received a refund yet, just be sure to double check your bank account again. If your money is still not reflecting, we suggest you contact your credit card company, it may take some time before your refund is officially posted. Should your money still not reflect in your account, it is time to contact your bank. There is often processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us.

It is noteworthy that we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to 25 Nguni Drive, Long Meadow Business Estate, West, Modderfontein.

Please email info@shop.medtalkz.com or call + 27 (0) 11 608 3633 if you experience any problems with your purchases. Our support team will be happy to assist and advise you on the next steps. If you would like to familiarize yourself with your returns and refunds policy before making a purchase, please check our returns page.

If you experience an out-of-box failure, please contact us with the following information:
The Box ID/Serial Number
The method purchased i.e. online/at campus
The invoice number

What is the definition of “working day”?
Working Days means days in which business is open to work.
This means that we are open during weekdays, during normal office hours, and not on weekends or public holidays.

Our office hours are:

Monday to Thursday 8am – 5pm 

Friday 8am to 5pm 

Closed on Weekends and Public Holidays.

To return your product please email info@shop.medtalkz.com or call SMD Technologies on + 27 (0) 11 608 3633 if you experience any problems with your purchases. Our support team will be happy to assist and advise you on the next steps. If you would like to familiarize yourself with your returns and refunds policy before making a purchase, please check our returns page.

If you experience an out-of-box failure, please contact us with the following information:
The Box ID/Serial Number
The method purchased i.e. online/at campus
The invoice number

What is the definition of “working day”?
Working Days means days in which business is open to work.
This means that we are open during weekdays, during normal office hours, and not on weekends or public holidays.

Our office hours are:

Monday to Thursday 8am – 5pm 

Friday 8am to 4pm 

Closed on Weekends and Public Holidays.

If the return is found to be of user damage and not a defect due to the process of manufacturing, the user will be responsible for paying for shipping costs when returning your item. Shipping costs are non-refundable in this case.

Please feel free to contact us with any queries that you may have that are not included in our FAQs page.